Parallel Apparel accepts returns on all purchases that arrive in their original condition (unworn and unwashed) within 30 days for a full refund or exchange. Once the exchange request is approved via Returns Center, the replaced item will be shipped to you.
All Final Sale items such as bodysuits, intimate apparel, and specified markdowns are not eligible for returns or exchanges.
If you receive an item considered faulty, reach out to customer service within 7 days of the delivered date.
Refunds will be processed to the original payment method only. Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5-7 working days after approval.